Q&A

Q1 What if item is damaged on arrival?

A1 Please contact us on the day you received the package. We understand items might be violently damaged due to logistic issue, but we still require items sending back with original package before we process the warranty claim.

Q2 Can I add some more items to my previous order on same day despatch?

A2 Yes, you can, but due to postage issue, there might be extra postage which depends on how many items or how much weight that would add on your previous order. We would refund full postage or partial postage as credit back to your account.

Q3 How can I identify Phonepartsbuy screens?

A3 We have our own mark/logo which would be visible on the back of screens.

Q4 Where do I send items back?

A4 Unit 7, 655 Mountain Highway, Bayswater, VIC 3153(ONLY Receive eligible Australia Post and StarTrack parcels)

Q5 How do I claim warranty?

A5 Please login to your account, there are two options, return for credit (30 days only), return for exchange (6 months). Fill in quantity and reason for return, submitting this RMA request. Please be sure return goods has to be sent back to our Unit 7, 655 Mountain Highway, Bayswater, VIC 3153, otherwise we cannot be able to process your returns. No matter return for credit or exchange, we have to receive our products before we issue credit or exchange and we take no responsibility for items damaged or lost in post.

Q6 How can I make the payments?

A6 After you submit your order, it will be guided to the make a payment portal, you can either use Paypal or credit card.

Q7 What if my payment got pending?

A7 All our online payment go through PayPal, we might be able to refund those pending order which depends on pending reason. Please contact us immediately because those unpaid or pending orders might take days to clear transaction.